FAQ's

I'm an online shopper for the first time, is it safe out there?

Of course! Like it or not, online retail has far surpassed physical retail stores. We use Paypal for all our online transactions, the most safest payment facility on the planet. PayPal delivers one of the most powerful online risk management systems in the world. It's a leader in privacy and identity protection. Rest assured your money is safe using the Paypal system.

Alternatively, we have Afterpay or Zippay as payment options when you want to split the payments into more manageable chunks. Payments are interest free, and are divided into four fortnightly payments.

How long until my gear arrives?

It's on it's way! Orders are shipped Monday-Friday during office hours. Bundarra is shut during public holidays. We aim to send out your order as fast as possible, although occasionally there are slight delays when we have released new collections. We do appreciate your patience!

Please refer to our shipping information page for current updates.

Confirmation:
Once your order has been shipped, you will receive an automated email. Make sure you check your spam filters and junk mail if you can't locate it.

What is your return policy?

Two things you need to know:

1. You must return your garments within 45 days of receiving your gear.
2. It needs to be unwashed and unworn (you can of course try it on). Sorry, but if the garments show signs of being worn we cannot accept them.

What return options can I choose from?

You may select a refund or a store credit. We do not do exchanges.
To lodge a return, head to our Returns Portal and follow the instructions.

What if I received a faulty item?

We apologise if you have. We are quality freaks at Bundarra but these things happen. If you have received a faulty item, please head to our Returns Portal to process the free return.

Do you have a physical retail store?

We did! However, our outlet will be closed for the foreseeable future as we move into our new pick & pack facility in Brisbane. We will aim to make it available for online order pick ups in the coming weeks. We apologise for the inconvenience.

Where is Bundarra Clothing made?

All our clothing is designed in Australia by our designers in conjunction with our Indigenous artists. Manufacturing is split between our Brisbane factory and our offshore factories.

The size says it's Sold Out?

Unfortunately, Sold Out means there is no more in stock. To get notified when stock is available, simply click on the 'Get notified when we restock' button on the product page. You will receive an email when stock arrives.

Can I cancel my order?

We can cancel your order but you only have up to 2 hours. Chances are they have been shipped after that.

I have placed an order..but I forgot something- can I add to it?

Sorry the only way is to place another order.

Do you have gift vouchers?

Yes we do! Click here to purchase.